Comments & Complaints

Comments & Suggestions

If you like to give feedback or suggestions about the Practice please direct these comments directly to the Practice manager
by emailing her on info@londonhspractice.co.uk or by writing to her at:

London Harley Street Practice, 96 Harley Street, London, W1G 7HY for the attention of R. Shaheeduddin.

 

Alternatively, you can directly leave feedback by using the Review the Practice form, which will be sent to us via email.

Complaints

We aim to deliver the highest level of care and service to our patients at all times. However, if you have any feedback, we welcome your suggestions and complaints.

You can:

 

  • Hand in your complaint to the receptionist for the attention of the practice manager.
  • Speak to our practice manager or his/her deputy.
  • Write to us with your complaint, which can either be emailed to info@londonhspractice.co.uk or sent by letter addressed to: ‘Practice Manager, London Harley Street Practice, 96 Harley Street, London, W1G 7HY.’

 

We follow the CQC guidance on complaint handling and therefore endeavour to acknowledge your complaint as quickly as possible and will liaise with you as to how you would like us to deal with your complaint and the subsequent response following our initial investigation.

If you are not satisfied with our response following a complaint you have the right to take your complaint to the Ombudsman.